Frequently Asked Questions

Q: How do I make a referral?

A:You either have a case manager, family member, guardian or yourself call ESM (622-5946) and let the receptionist know you want to talk to someone about a referral. They will connect you to ESM's Referral Coordinator who will then walk you through the steps.


Q: How do I pay for my services?

A: ESM can accept payment for services from MaineCare, DHHS, or from the person who is receiving the services. Talk to our Referral Coordinator and they will help you with the best payment method for you.


Q: How many hours of service can I have?

A: That is decided with you and your support team (case manager, guardian, family and ESM). Once that has been established, the request would then go to DHHS, at that time they will review your request and determine how many hours are appropriate for the type of service that you are receiving.


Q: Will ESM transport me to where I want to go?

A: ESM does not provide transportation services, however if the goals you are working on require you to be involved in the community then we will transport you in order to work on that goal. ESM can not transport anyone who is not an ESM client or staff person.


Q: How long will it take for ESM to find me a job?

A: ESM assists clients in finding a job, working on job readiness skills, talking to employers and potentially securing a job. There is no concrete answer to this, there are many variables, however ESM works persistently to secure jobs for clients as soon as possible.


Q: How far will ESM travel to provide someone service?

A: ESM provides service within the DHHS regions II and III geographic area. If someone needs service in a remote location, ESM will do its best to obtain staff in that area to work with you or your client.


Q: Can I call ESM's 24 hour On-Call System if I need assistance after office hours?

A: Yes, you can always call ESM and we will do our best to assist you. However ESM's 24 hour On-Call System is for ESM employees. This is used for staff questions, or if they are calling out for their shift. This is also for emergency personnel, hospitals, crisis teams, DHHS, etc. The DHHS Crisis System is for client use when situations arise and clients may need some help.